Client Support Officer – Housing

Canberra, ACT


We are seeking a suitably experienced individual to perform in the role of Client Support Officer for our client, ACT Government – Community Services (Housing Division).

Under general direction the successful candidate will perform the following:

  • Provide administrative and other support to the tenancy team.
  • Provide information and advice to clients over the telephone and liaise between Housing Managers and clients.
  • Contact clients to obtain information about rebates, process less complex rebates and monitor overdue rebates.
  • Contact clients to arrange appointments for Housing Managers and dispatch letters and notices to clients regarding inspections, debt and other tenant related information.
  • Access Homenet for research, data entry and answering client enquiries and access the HACS Intranet for information regarding policies and procedures.
  • Manage file retrieval and on-forwarding to registry, track correspondence and prepare less complex correspondence.
  • Work in accordance with, and uphold the ACT Government Respect, Equity and Diversity Framework and the Directorate’s Work Health and Safety System.

Essential: Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 will be required. For further information on Working with Vulnerable People registration refer to:

A passed National Police Check is also required before the successful candidate can commence employment.

Contact us to Apply

Jan Collins 02 6287 1960 Email us

Job Application

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