Customer Support Officer (Information Technology)

Brisbane, Northern Suburbs

Description

Our client is seeking a suitably qualified individual to provide level 1 and 2 service desk support to the organisation, to resolve issues and restore user productivity in a timely manner.

Suitable candidates will possess the following:

  • Demonstrated relevant experience in a similar role or a role requiring a similar skill set.
  • Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory Apple OS and Microsoft Exchange.
  • Understanding of Information Technology Infrastructure Library (ITIL) principles and practices, with demonstrated technical analysis and resolutions skills required to carry out routine help desk requests.
  • Well developed people and relationship skills with demonstrated ability to work in a team environment communicating and motivating effectively at all levels of the organisation, contributing to a positive work environment with a strong focus on provision of quality customer service.
  • Excellent time management skills to achieve proficiency and effectiveness in managing conflicting priorities and meeting deadlines.
  • Certificate II in Information Technology or relevant field.
  • Current C class driver’s licence.

If this sounds like you, apply now or for more information contact Mary on 07 3390 8119,

Contact us to Apply

Mary Kilkenny 07 3390 8119 Email us


Job Application

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